A phenomenal cesspool of incompetence - The Chief Happiness Officer Blog

A phenomenal cesspool of incompetence - The Chief Happiness Officer Blog Clare over at Thoughts from the C train tells the story of one seeeeeeriously abusive customer: I got called that one time. Swear. Say it: Phenomenal Cesspool of Incompetence. Its brilliant! I mean seriously, who can come up with that shit? Well Ill tell you who . . . kind of. A little background. Im a career banker, and Ive always been on the operations side. Kind of a nuts and bolts of banking girl. Ive also always managed people, which means the ugly situations get elevated to me. Once I had a customer who would send absolutely hideous messages through the internet banking department. Lets say, for example, he could not get his updated balance at three in the morning because we had not yet finished processing. This would throw him into a Rage so Fearsome that the email he sent would kind of burn your eyes out of your head. He never called, he never showed up to any branch, he would just send these awful messages from the safety of his little computer in the wee hours of the morning. Yes, coward. Go read the whole story it just shows how important it is to fire customers who are not good for your business. Related posts Top 5 reasons why ?The customer is Always Right? is wrong. The time I learned to say ?No? at work. Fire that client. Thanks for visiting my blog. If you're new here, you should check out this list of my 10 most popular articles. And if you want more great tips and ideas you should check out our newsletter about happiness at work. It's great and it's free :-)Share this:LinkedInFacebookTwitterRedditPinterest Related